Ritchie Bros. Online Checkout (Beta)
Easy, quick, convenient
We are excited to introduce the first release of our next generation digital marketplace.
With this checkout, we are introducing new ways to pay for purchases, easily upload tax documents, track the settlement process online and much more! One account login lets you access, complete, and review all your buying and selling transactions in one place.
Please set up your account now.
Please follow the steps outlined below to ensure you're set up and ready to use our new online checkout and settlement system to pay for your purchases or to receive proceeds for items you sell.
For all other auctions at this time, please pay through the existing payment process via your account on rbauction.com
Here's what you need to do to ensure you're ready to use the checkout system:
Buyers
What you need to do
1
Confirm your customer profile in our new checkout experience
Ensure all your information is up to date and accurate (phone number, address etc.)
2
Upload your tax documents
Ensure any relevant tax documents have been uploaded to your account
3
Add saved payment methods
Choose from Credit Card, Wire Transfer, and Bank Transfer (NEW)
Sellers
What you need to do
1
Confirm your customer profile in our new checkout experience
Ensure all your information is up to date and accurate (phone number, address etc.)
If any info is incorrect or you're unable to access the system, please contact our Support Team below
Sellers without an existing rbauction.com account will be able to log in using just their email address. Once logged in, sellers can add and edit payout information.
2
Set up your settlement account for receiving payment
You will need to provide some more details about yourself or your company, and to link your bank account for deposits
Need help or more info?
Contact our Customer Care team:
Email Asksupport@ritchiebros.com
Phone 1.800.211.3983
To get started sign in to the new checkout experience
Use your current RBAuction.com account email and password, or use the link on the sign in page to request a one-time verification code to access your account
We will be piloting these new capabilities at a few select events to start, as we expand to include all of our sale events globally.
As a buyer you will be able to:
View all item purchase details, detailed invoices, payments due
Easily access your purchase history and view and download invoices
Upload tax exemption docs to ensure proper tax calculations before payments are made
Set up and use your choice of multiple payment options:
Credit cards
Bank transfer (New!) – easier and faster than checks!
Ritchie Bros. Financial Services financing - funds will be wired automatically to Ritchie Bros. and will show up in your account
Wire transfer
Split payments between multiple credit cards and payment methods
Easily update your credit card and banking information
As a seller you will be able to:
Easily set up settlement account information
Automatically receive proceeds in your desired bank account
See detailed settlement information: proceeds, fees, deductions, etc.
See sales & transaction history as well track the settlement process
Receive notifications of sale results and proceeds deposits
Frequently Asked Questions
General FAQS
Is this new system secure?
Absolutely. At Ritchie Bros. your online security is paramount. Ritchie Bros uses Stripe to store payment information and process your payouts. Stripe is a secure payments platform that uses best-in-class security tools and practices to maintain a high level of security. Stripe is audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1, the most stringent level of certification available. More information is available at https://stripe.com/docs/security.
How do I log in – do I need to create a new account?
No, you don’t need to create a new account. Log in using your current Ritchie Bros. online account email address and password.
Do I need to re-enter all my personal information?
No, we just need you to confirm all the information is correct and up to date under the "Profile" section.
Some of my profile information isn’t correct but I can’t change it. What do I do?
Please email Asksupport@ritchiebros.com or call our Customer Care at 1.800.211.3983 and they will be able to update it for you.
Who do I contact if I need help with my account or this system?
If you need assistance with your account, please email Asksupport@ritchiebros.com or call our Customer Care at 1.800.211.3983
Buyer FAQs
How do I add credit cards or other payment methods?
Under your Account Profile, scroll down to Payment Methods and click “Add new card” to add a credit card for payment, or “Add new ACH” to add your bank account for ACH/bank transfer payments. Remember to hit “Save” when you’re done.
How do I remove credit card information if I don't want it stored.
You can remove a saved payment method – a specific credit card, for example – from your account.
How do I add my Tax Exemption Certificates to my account?
Under your Account Profile, scroll down to “Tax Exemption Certificates”, click on “Add” and follow the steps to enter your info and upload/add your certificate.
If I submit payment without uploading tax documents, but my purchases are actually tax exempt, can I upload the docs after?
Yes, you can. Buyers have ten (10) days to provide valid tax documents.
How do I see my invoice?
From the main dashboard, click on Account > Purchase History and then click on the item(s) you want to see invoices for. Scroll down and click on “View invoice” to see a full breakdown of costs, fees, taxes etc., as well as the total amount owing. You’ll also see your options for payment on this page.
How do I pay for my items?
From the main dashboard, click on Account > Purchase History and then click on the item(s) you want to pay for. You’ll see a “Pay Now” button. When you click on it you will be presented with options for payment available to you. Just follow the prompts to complete payment.
How will I know when my payment is complete?
You can check your payment status under “Purchase history” – see the colored status button to the right of each item.
Seller FAQs
What kind of personal information will I have to enter into the Stripe system and why is it required?
As part of their mandatory identity verification requirement: Stripe must collect, verify, and maintain information on individuals associated with every Stripe account, as required by regulators and financial partners. This is intended to promote transparency and prevent fraud, identity theft, and financial crimes.
Details of information required for:
US Individuals
- Phone number
- Legal name
- Date of Birth
- Last 4 digits of Social Security number
- Website OR product description
- Bank account details (routing number, account number)
US company
- Phone number
- Legal business name
- Employer Identification Number (EIN)
- Doing business as (DBA) Optional
- Website OR product description
- Bank account details (routing number, account number)
Canadian Individual
- Phone number
- Legal name
- Date of Birth
- Government issued ID
- Bank account details (currency (CAD or USD), transit number, institution number, account number)
Canadian company
- Phone number
- Legal business name
- Doing business as (DBA) Optional
- Business number (BN) or Québec Enterprise Number (NEQ)
- Bank account details (currency (CAD or USD), transit number, institution number, account number)
Is my personal information secure?
Yes. Stripe respects the privacy of everyone that engages with their platform, and they are committed to being transparent about privacy processes and policies. See Stripe’s Privacy Policy, and visit the Stripe Privacy Center for more information about our privacy practices.
If I need to add or change any bank account information in order to receive my settlements, how do I do that?
Make sure you set up your seller account by clicking on “Seller Payout” and proceeding through the steps so you can add bank deposit info, see future payouts, funds in transit to the bank and more.
How do I see my settlement info and status?
After you log in and see the main dashboard, click on Account > Settlements & Payouts and you’ll be able to see settlement and payout info and status, indicated by colored buttons. Click on “Payout Status Guide” to see the stages of settlement.
How do I see a breakdown of my settlement?
To see a full breakdown of your settlement including commission, deductions and any other fees, from the main dashboard click on Account > Settlements & Payouts and then click on “View more details” beside the contract you want to review.
How will I know when I’ve received my settlement?
You will receive notifications via email. Please ensure your email in the system is correct and up-to-date.