Online scamming is on the rise, but there are ways you can protect yourself simply by arming yourself with knowledge, staying vigilant, and using common sense. We’re happy to provide you with information and tips to help you avoid scams.
Scammers may try to reach you in multiple ways, including email, phone or text messages. Be wary of any unusual request for your personal or financial information. Follow these tips to help you recognize and avoid common scams:
Fake emails from scammers masquerading as Ritchie Bros. may include our logos, use a fake Ritchie Bros. address in the" From" line, or attach fraudulent payment directions or instructions. Avoid falling prey to scammers by watching out for the following signs:
Asks you to reply to the message with confidential information
We never ask customers to provide confidential information via email.
May include attachments, including fake invoices directing you to make payment to the fraudster’s account
We never send our customers invoices via email attachment. Contact our Customer Support department by phone if you are unsure.
Look for email addresses that are close but not exact. For instance, a fraudster’s email address may end in ".co" rather than the expected ".com"
We will only contact you from an email ending with:
Usually include awkward phrasing and typos. This is a tactic that cybercriminals use to avoid e-mail filters designed to detect spam. Multiple grammatical/spelling errors should be a red flag for a potential scam.
If you have a question about an email that you have potentially received from Ritchie Bros., please call our Customer Support.
May include language to scare you into immediate action such as "Urgent action needed to restore your account" or "We have detected unusual activity on your account."
If you have a question about an email that you have potentially received from Ritchie Bros., please call our Customer Support.
May include link(s) pointed to malicious sites.
The best practice is not to include links in email. Email is used for notification.
Stay safe from scammers by making sure you are doing business on a legitimate Ritchie Bros. website. Scammers may try to lure you to other websites where they may try to trick you into giving up financial information, or to direct payment to their own fraudulent account. They may also try to trick you into believing that they will sell you goods and services which are never actually delivered. Here are some important points to bear in mind:
It's good practice to install and maintain anti-virus software on your computer. Most email applications and webmail services include some spam-filtering features. Firewalls can help protect your computer from your information being stolen.
Be skeptical of emails sent to you, even if it appears legitimate, don't automatically trust it is from a legitimate source. Never click on a link in the email or open an email attachment unless you are certain it is safe.
*Important to note: Ritchie Bros. will never ask you for your password or account credentials over email.
USA & Canada: 1.800.211.3983
Europe: +31.765.242.600
Middle East: +971.4.812.0600
International: +1.778.331.5939
Email: csg@rbauction.com