Q
What does a powertrain service warranty cost? [ View Answer Hide Answer ]A
We offer powertrain service warranties at exclusive low rates:
Transferable Powertrain Service Warranty – 4.15% of selling price with a minimum of $350 per lot. For example:
- $415 for $10,000 item
- $2,075 for $50,000 item
- $4,150 for $100,000 item
Non-Transferable Powertrain Service Warranty – 3.9% of selling price with a minimum of $350 per lot. For example:
- $390 for $10,000 item
- $1,950 for $50,000 item
- $3,900 for $100,000 item
NOTE: A $250 deductible will be applied to your first claim.
Q
What does a powertrain service warranty cover? [ View Answer Hide Answer ]A
A powertrain service warranty covers the sudden and unforeseen mechanical breakdown or failure of major drive train parts, including the engine, transmission and final drive. It does not include hydraulics.
Detailed coverage information can be found in the powertrain service warranty terms and conditions:
Q
What types of equipment have an available powertrain service warranty? [ View Answer Hide Answer ]A
A powertrain service warranty will be available for purchase on select mobile equipment sold at Ritchie Bros. auctions (in the U.S. and Canada). To be eligible for a powertrain service warranty, equipment must meet these conditions:
- Represent an approved equipment category
- Aged seven (7) years or less (based on a unit's model year)
- Usage of 5,000 hours or less
- Mileage of 250,000 miles (400,000 km) or less
- Deemed eligible after completion of a detailed equipment information review
Powertrain service warranties will not be offered on equipment with known pre-existing conditions or equipment needing repairs due to negligence, misuse, lack of maintenance, physical damage or external causes. Ritchie Bros. makes no guarantee that warranty-eligible equipment is free from pre-existing conditions.
Q
Who provides the service warranty? [ View Answer Hide Answer ]A
Powertrain service warranties are underwritten by AmTrust Group insurance carriers, rated "A" (Excellent) by A.M. Best and subsidiaries of AmTrust Financial Services, Inc., a multi-national property & casualty insurance holding company.
Q
What are the terms of coverage? [ View Answer Hide Answer ]A
Powertrain service warranties are valid for 12 months, 1,000 hours of usage, or 50,000 miles (80,000 km)—whichever comes first.
A powertrain service warranty can only be purchased before the equipment is removed from the auction site. The service warranty will commence the day after payment.
Download or review the powertrain service warranty terms and conditions:
Q
Do I have to register my powertrain service warranty? [ View Answer Hide Answer ]A
No, you don't need to register your powertrain service warranty. We list your proof of purchase on your invoice and provide a powertrain service warranty certificate for your records.
Q
Are there any limitations to the powertrain service warranty? [ View Answer Hide Answer ]A
More detailed information about limitations can be found in the powertrain service warranty terms and conditions.
- Coverage for the warranty is limited to the lesser of $75,000 for a single failure or 50% of the total purchase price of the equipment over the duration of the warranty.
- Any equipment item that sells for $1.0 million or more requires pre-approval from the program administrator before the powertrain service warranty can be offered.
- You must comply with the manufacturer's recommended service schedule to maintain a valid warranty.
Q
Where can I have repairs completed under the service warranty? [ View Answer Hide Answer ]A
All service warranty work must be pre-approved by the third-party warranty administrator and performed by an approved service provider.
- Authorized service center – There are more than 75 conveniently located authorized service centers in the U.S. and Canada.
- Local mechanic – There are more than 75 conveniently located authorized service centers in the U.S. and Canada.
Q
Does the powertrain service warranty cover transportation to an approved service center? [ View Answer Hide Answer ]A
No, the equipment owner is responsible for transportation to and from a service center for repairs. There are more than 75 conveniently located authorized service centers in the U.S. and Canada.
Q
How can I make a claim? [ View Answer Hide Answer ]A
To make a claim, phone the toll free number on your powertrain service warranty certificate.
Canada & U.S.: 1.855.594.2079
(9:00 am EST – 5:00 pm PST)
Q
How can I purchase a powertrain warranty? [ View Answer Hide Answer ]A
If you bid in person, purchase your powertrain warranty at the registration counter on-site. If you bid online, phone the auction site for more information.
Please note: The information provided here is descriptive only. The precise coverage afforded is subject to the terms, conditions and exclusions of the contract as issued. Programs may be changed or cancelled without notice. All equipment may not qualify for coverage.