The rbauctionBid-Live software provides a full live auction experience. Using it, you can see the current ask and high bid prices being called by the auctioneer, see detail and summary information of the lots for sale, see the "Choice and Privilege" lot groupings, listen to the auctioneer and see the images of the equipment for sale.

The rbauctionBid-Live software also allows you to place bids live and in real-time in selected Ritchie Bros. auctions.

There are two ways. When the auction has started, visit the rbauction.com home page. You will see two flashing icons beside the auction on the auction calendar.

If you wish to watch the auction, click on the 'VIEW' icon. This will take you to the live auction viewing section, allowing for watching the auction as a guest (without registering for auction bidding). Follow the instructions to start the rbauctionBid-Live software and join the auction broadcast.

If you wish to bid live in the action, click on the 'BID' icon. This will take you to the rbauctionBid-Live section. If you're registered to participate in the auction, follow the instructions to start the rbauctionBid-Live software and join the auction broadcast as an Internet bidder. If you're not registered for the auction, you'll be directed to the auction registration section on the rbauction.com web site.

Yes, but you may need your systems administrator to make some adjustments to the firewall. The rbauctionBid-Live software requires that TCP port range 5,000 - 13,000 and UDP port range 9,000 - 10,000 and 30,000 - 31,000 are open for outbound connections.

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No problem. Just re-establish your Internet session, and the rbauctionBid-Live software will automatically reconnect to the auction broadcast. There should be no need to restart the software.

The quality of your audio depends on the speed of your Internet connection and the amount of traffic on the Internet at any given time. From time to time, you may experience audio dropouts or garbled audio due to intermittent spikes in Internet traffic. If your Internet connection speed is at least 40Kbps, audio dropouts or garbled audio will generally be temporary.

If your PC's sound card is not 100% SB-16 compliant you may experience unusual sounding audio. Ensure your sound card is SB-16 compliant.

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Auctions held in Moerdijk are conducted in Euro and your computer is trying to display the € symbol. If your computer is running the Windows 95 operating system it cannot display the Euro currency symbol. You can download the Euro symbol for Windows 95 from Microsoft by visiting the following link:

http://www.microsoft.com/windows95/downloads/contents/WURecommended/S_WUFeatured/W95EuroPatch/Default.asp

When you start to join the auction broadcast and you see this window open and close but the rbauctionBid-Live software does not start, your temporary Internet files folder may be full. To clear your temporary Internet files folder.

For users of Internet Explorer 5.x & 6
1. At the top of the Internet Explorer window click on 'Tools'
2. A menu will pop up, in the menu click on 'Internet Options'
3. Once you click on 'Internet Options' a small window will pop up. Look for a section called     'Temporary Internet files'. You will find this section under the 'General' tab at the top of the new     window. Once you locate this section look for a button labeled 'Delete Files...'
4. Deleting your Temporary Internet files may be a lengthy process depending on how many files     that are stored on your computer.
5. Click on the 'Ok' button when you are able to. This will bring you back to our web site.

For users of Netscape 4.x, 6, & 7
1. At the top of the Netscape window click on 'Edit'
2. a menu will pop up, in the menu click on 'Preferences'
3. Once you click on 'Preferences' a small window will pop up. On the left hand side of this     window double click on 'Advanced'.
4. A new row of choices will be available for you to select. Next click on 'Cache'.
5. In the 'Cache' section click on the 'Clear Disk Cache' button. This process may take a few     minutes depending on the amount of files located on your computer.
6. Click on the 'Ok' button when you are able to. This will bring you back to our web site.