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Questions
About Bidding
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| 1. |
Do
I bid based on listening to the auctioneer on my computer
speakers? |
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No. The key to bidding on the Internet is to bid based on
the value displayed in your bid button. While the audio
is helpful and generally synchronized with your bid button,
it's important to focus on the value displayed in your bid
button, as this is the amount that is submitted to the auctioneer.
For example, if you click on the bid button when it reads
$10,000, you are submitting a bid for $10,000, regardless
of what you hear the auctioneer say.
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| 2. |
How
do I know if my bid has been submitted to the auctioneer? |
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When you click on your bid button to submit a bid to the
auctioneer, you will see the message "BID SUBMITTED
- $XX,XXX" above your bid button. This message confirms
that you have submitted your bid as well as confirming the
amount of your bid. If you don't see this message, your
bid did not get to the auctioneer in time; you can bid again
if you want to.
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| 3. |
I
don't seem to be able to get my bid accepted in the early
stages of the bidding. Why not? |
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In the early stages of the auction of a lot, the asking
price can change very rapidly. When you click on your bid
button, it's possible that many other bidders (both in-person
and on the Internet) were also placing bids, and of course
only one bid at any amount can be accepted. Don't worry,
you should
have plenty of time to get your bid in as the auctioneer
begins to slow down prior to selling the lot.
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| 4. |
How
do I know when my bid has been accepted by the auctioneer? |
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When your bid has been accepted by the auctioneer, the message
"BID ACCEPTED - YOU'RE ON" will appear above your
bid button. When this message is displayed, you are the
high bidder, and your bid button will be disabled to prevent
you from raising your own bid. If you do not see this message,
then your bid has not been accepted. You can bid again if
you want to.
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| 5. |
Why
can't I propose a different bid amount to the auctioneer? |
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The Internet bidding system has been designed to make it
both simple and convenient for you to place your bids. Allowing
you to propose a bid to the auctioneer in an amount other
than the amount being asked for by the auctioneer would
complicate the system and slow down the auction process.
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| 6. |
Am
I protected against raising my bid if I'm the high bidder? |
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Yes. The rbauctionBid-Live software recognizes when you
are the current high bidder and automatically disables your
bid button to prevent you from raising your own high bid.
If you get outbid by another bidder, your bid button will
be automatically reactivated.
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| 7. |
May
I withdraw a bid after I've submitted it? |
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No. All bids submitted using the rbauctionBid-Live
service are final and irrevocable. When you click the bid
button you are submitting a binding bid in the amount displayed
in the bid button to the auctioneer. If you are the high
bidder and the auctioneer sells the lot to you, you are
the new owner of the lot. So, if you do not intend to buy
the item, do not click your bid button.
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| 8. |
Why
do I have to first select a lot in order to activate my bid
button? |
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This is done to protect you against accidental bidding.
In case of Choice and Privilege group, your selection will serve as a notice to the auctioneer, in the event that you are the high bidder, as to which lot you are buying. Please note: If you are the high bidder on a Choice and Privilege group, the auctioneer will sell you the lot you preselected and he will give you a short opportunity to buy any or all of the additional lots remaining in the Choice and Privilege Group at the CURRENT SOLD PRICE. In a choice and privilege group you may only preselect one lot and then if you are the winning bidder you may then select multiple lots to purchase at the CURRENT SOLD PRICE when the auctioneer offers you that opportunity.
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| 9. |
What
happens if I accidentally click my bid button? |
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The rbauctionBid-Live software has been designed to prevent
accidental clicking of the bid button. To protect you from
accidental bids, your bid button is not activated until
you select a lot by checking it in the lot selection area.
When you activate your bid button, you are signaling your
intention to bid. If you activate your bid button and then
click your bid button, you are submitting an irrevocable
bid.
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| 10. |
Why
are my lot choice selections cleared each time an item is
sold? |
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Whenever a lot or lots are sold in a Choice and Privilege group, you will notice that the lot you preselected prior to bidding is automatically deselected (unchecked). This is a safety feature to ensure that you recognize that the lot you were bidding on may no longer be available.
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| 11. |
Can
I change my lot selection choices in a Choice and Privilege
group? |
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When bidding starts on a new lot, you can change your lot selection as many times as you wish prior to clicking your bid button for the first time. Once you click the bid button, the lot selected becomes "locked-in" and then cannot be altered. If you are the winning bidder, you are now the owner of the lot you had selected. When given the opportunity by the auctioneer once you are the winning bidder you may select any or all of the remaining lots in the choice group but again once you click your bid button any lot(s) selected will become "locked-in" and cannot be altered.
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| 12. |
Can
I buy additional lots in a Choice and Privilege group if I'm
the winning bidder? |
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Yes. If the auctioneer announces you are the winning bidder
in a Choice and Privilege group, you will be given a short
period of time to buy additional lots at the same price.
You will hear the auctioneer ask you on your computer speakers.
Act quickly, as the auctioneer will move on to another bidder
if you do not respond. To purchase additional lots, you
must first select them from the lot selection list and then
click your bid button.
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| 13. |
Sometimes
I see the message "BID ACCEPTED - YOU'RE ON" immediately
followed by the bid status message "TOO LATE - BID AGAIN
NOW". Why does this happen? |
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In some cases, your bid and a bid from an in-person bidder
at the auction site are presented to auctioneer at very
nearly the same instance. If the auctioneer recognizes the
bid from the in-person bidder first, the computer system
may momentarily acknowledge you as the high bidder, but
it will quickly correct itself by recognizing the in-person
bidder as the high bidder. If this occurs, you get the message
"TOO LATE - BID AGAIN NOW" and you then have to
submit a new bid.
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| 14. |
What
does the message "BIDDING LIMIT EXCEEDED" mean? |
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Once the amount displayed in your Bid button plus the amount
of purchases you have made exceeds your bidding limit, your
bid button is disabled and your bid status indicater will
display "Bidding Limit Exceeded". Once the "Bidding Limit Exceeded"
message displays, you will not be able to place any more
bids until you change your Bidding Limit. See "How
do I change my bidding limit?" for more details.
Keep
an eye on your purchases total in the upper-right corner
of your screen. When the "Remaining" field turns
red (meaning you purchases total is within 85% of your Bid
Limit), you may want to increase your Bidding Limit. See
"How do I change
my bidding limit?" for more details.
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| 15. |
Can
I submit a proxy (absentee) bid for a lot and also bid on
the lot using the rbauctionBid-Live service? |
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You can, but we advise that you exercise caution if you
elect to do this. We advise that you do not start to bid
using the rbauctionBid-Live software until the price the
auctioneer is calling is at least two bid increments above
the maximum price you specified on your Proxy (absentee)
bid. If you bid earlier than this, you run the risk of bidding
against yourself (because Proxy bids are managed separately
from the live bidding system) and you may end up bidding
more than you actually needed to in order to be the winning
bidder.
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| 16. |
What
happens if I lose my Internet connection while I'm bidding? |
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As with all technology, the Internet is not 100% reliable.
From time to time, you may experience Internet disconnects
while you're logged into the auction. If this happens, reestablish
your connection as quickly as possible, and re-launch the
rbauctionBid-Live software from the rbauctionBid-Live
web section.
If
you were actively bidding when you were disconnected and
you were the high bidder at that point, the lot will still
be sold to you if you're still the high bidder when the
auctioneer sells the lot. When you reestablish your connection
and rejoin the auction, click the "View Purchases"
button to find out if the lot was sold to you.
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| 17. |
What
if I want to bid in two (or more) auctions that are on the
same day? |
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No problem. You can register for multiple events, even if
they're scheduled to be conducted at the same time on the same
day.
However,
on auction day, you'll only be able to participate in one
auction ring at a time. You can easily switch between auctions
or different auction rings that you're participating in
but the live bidding software will only open one auction
ring at a time.
If
you have two (or more) computers connected to the Internet
with the live bidding software, you can have each logged
in to participate in different auctions or auction rings
simultaneously.
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