Here are some answers to questions that are often asked
about Ritchie Bros. Auctioneers, hopefully they will help
you to find the information you're looking for.
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| 1. |
When will I be able to see auction prices online?
Right now! Choose rbauctionRe$ults from
the list of rbauction.com Member Services on the left
side of the screen to start viewing our historic auction
results today.
Auction results are typically posted within 24 hours
of the conclusion of the auction. |
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| 2. |
What are your terms of payment?
The terms of payment, while similar at all Ritchie
Bros. auctions, may vary slightly depending on local
conditions where the auction is held.
Generally, purchases under $10,000 must be paid in
full on the day of the sale. For major lots, as determined
by the Auctioneers, the purchaser shall pay as a deposit,
upon the acceptance of his bid, the greater of 25%
of the purchase price or $10,000, and the balance
of the purchase price within seven (7) days of the
auction. The buyer will be charged a 10% administrative fee on each item purchased for $2,500 or less. No
purchases shall be removed from the sale site until
the total amount owing is paid in full, including
applicable taxes.
The Terms for each sale may be viewed on that sale's
details web page, do this by selecting the sale location
from the drop-down list at the top of this page and
clicking the 'GO' button. On the page that
loads, click the 'Terms & Condition' link
(at the top of the page), the Terms of Sale will be
listed, along with other specific information about
the sale.
If you have remaining questions about the Terms,
please contact the sale site directly or email us
at: info@rbauction.com
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| 3. |
What are the terms of payment for a proxy (absentee)
bid?
The terms of payment for a successful proxy (absentee)
bid at an auction are identical to the Terms of payment
at that auction. (see above)
Proxy bidders must place a deposit of 25% of their bids.
New to proxy bidding? Find
out more. |
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| 4. |
How will I know if my proxy (absentee) bid has
been successful?
If you were the successful bidder, an invoice will
be faxed to you at the end of the business day of the
sale site in question. When time permits, we will telephone
you from the sale site to indicate whether your bid
was successful or unsuccessful. Please feel free to
call the sale site to find out whether or not your bid
was successful. |
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| 5. |
How do I let you know that my address has changed?
Please send us an email to info@rbauction.com
that includes your name, your company name, your old
address and your new address. Also include a daytime
phone number so that we can contact you if we have
questions.
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| 6. |
I used to receive brochures in the mail, but I
haven't received one for some time. What is happening?
If you have not attended and registered for bidding
at a sale in the last 4 - 5 years, your name will not
be selected to receive a brochure. Send us an e-mail
to info@rbauction.com
including your name, your company name and your address,
and we will be happy to reinstate you on the list. Also
include a day time phone number so that we can contact
you if we have questions. |
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| 7. |
When can I place a proxy bid online?
Proxy bidding is not available online. Please contact the auction location holding the auction of interest to you in order to place a proxy bid by telephone. This can normally be done 3-4 days prior to the sale. To allow for processing of any necessary deposits and administration of the bid, it is recommended that your bid is placed at least 24 hours before the auction. |
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I have just applied for an Express Bidder card – when will I be able to place an online proxy bid?
Proxy bidding is not available online. Please contact the auction location holding the auction of interest to you in order to place a proxy bid by telephone. This can normally be done 3-4 days prior to the sale. To allow for processing of any necessary deposits and administration of the bid, it is recommended that your bid is placed at least 24 hours before the auction. |
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I am a new Express Bidder cardholder and I have my Express Bidder number – how soon will I be able to use it for quick registration at the auction?
You will be able to register at the Express Bidder
counter at a Ritchie Bros. auction site approximately
three weeks after your application has been processed.
Until then, you will still be able to register in person
in the usual way. |
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What is rbauction.com Member Services?
rbauction.com Member Services consists of:
Online bidding - Bid live and in real time over the internet
Proxy bidding - place absentee bids ahead of the auction by phone
rbauctionRe$ults - Check historic selling prices from the latest 24 months of Ritchie Bros. auctions.
rbauctionFleetValuator - Enter fleet and equipment information and appraisal values, and look up the most up-to-date global market values.
rbauctionConsign - Consign equipment to Ritchie Bros. auctions.
rbauctionUpdates - Receive timely email updates about auction dates and new services offered at rbauction.com. |
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| 11. |
I want to bid online, during an auction. How can
I do that?
Ritchie Bros.' online bidding service gives you the ability to bid live and in real-time over the internet. Click here for more information about bidding online at Ritchie Bros. auctions.
In order to use this service you must sign-up
for Member Services and obtain an Express Bid Number,
and PIN.
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| 12. |
How can I watch your auctions without signing
up for Member Services?
On the day of the sale click the 'View' button.
The 'View' button is located next to the auction date
in the event calendar, on the home page. In order
to view a Ritchie Bros. auction online you will have
to install
our Bid-Live software.
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